1+ Years
Level 1 Support
Enterprise Environment
MSc in IT
Cybersecurity Major
Academic Excellence
Level 2
Capability
Technical Escalation
Technical Arsenal
A comprehensive overview of my technical capabilities, ranging from enterprise administration to advanced security protocols.
M365 Administration
Expertise in managing enterprise environments, user provisioning, and security compliance across the Microsoft 365 ecosystem.
Security Protocols
Implementation of robust security frameworks and threat mitigation strategies.
Networking & Infrastructure
Solid foundation in network architecture, troubleshooting, and secure configuration.
Experience & Skills
A journey through technical support, system administration, and cybersecurity operations.
Professional History
IT Support Technician
Providing comprehensive Level 1 & 2 support in a fast-paced enterprise environment.
- Managed M365 Administration for 500+ users, ensuring 99.9% uptime.
- Resolved 50+ tickets weekly, maintaining high SLA compliance.
- Supported Windows/macOS environments and handled hardware troubleshooting.
Technical Skills
Cybersecurity
Technical Operations
Development
Networking
Transferable Skills
Human-Centric Tech
My background in customer-facing roles has equipped me with unique advantages in IT support:
Communication
Translating complex technical jargon into clear, understandable language for end-users.
Crisis Management
Staying calm under pressure and prioritizing tasks effectively during critical incidents.
Projects & Labs
Showcasing practical applications of security principles and full-stack development.
Website Security Assessment
A comprehensive security audit performed on a vulnerable application to identify and exploit common web vulnerabilities.
Key Features
- Conducted SQL Injection and XSS attacks to demonstrate vulnerabilities.
- Performed network scanning using Nmap to identify open ports.
- Generated a detailed remediation report following OWASP guidelines.
Secure Capstone Project
End-to-end development of a secure web application with a focus on UX/UI design and secure authentication mechanisms.
Key Features
- Designed high-fidelity prototypes in Figma focusing on user journey.
- Implemented secure login with hashed passwords and JWT.
- Developed responsive UI with modern accessibility standards.
Clothes Donation Platform
A full-stack agile project connecting donors with NGOs, built with secure coding principles.
Key Features
- Implemented role-based access control (RBAC) for Admins and Users.
- Sanitized all user inputs to prevent SQL injection.
- Followed Agile methodology with bi-weekly sprints.
Education & Growth
My academic foundation and continuous learning journey in the ever-evolving field of cybersecurity.
Academic Background
Master of Science in Information Technology
Specialization in Cybersecurity
Focused on advanced network security, cryptography, and security governance. Completed extensive research on threat mitigation strategies.
Bachelor of Information Technology
Software Development Major
Built a strong foundation in programming, database management, and system architecture.
Certification Roadmap
AI Security & Governance
LMS
Operating Systems Basics
University
CompTIA Security+
CompTIA
Certified Ethical Hacker (CEH)
EC-Council
Contact Me
Let's discuss how I can contribute to your team's security and success.
Get in Touch
Whether you have a question about my work, a potential opportunity, or just want to connect, I'd love to hear from you.
Email Address
jess10icakulung@gmail.com
LinkedIn Profile
Connect with me